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Washington State Institute for Public Policy
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Case management for former welfare recipients

Workforce Development
Benefit-cost methods last updated December 2023.  Literature review updated November 2015.
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Case managers work with former TANF/AFDC recipients, often in low-wage jobs, in individual or group sessions to provide counseling, job search assistance or job retention services through orientations, assessments, interviews, or telephone calls. Case managers often provide referrals to child care subsidies, transportation assistance, and other support services. They may also refer clients to education and training, particularly if job searches are unsuccessful. Welfare agencies and state employment departments provide program services for approximately one year.
For an overview of WSIPP's Benefit-Cost Model, please see this guide. The estimates shown are present value, life cycle benefits and costs. All dollars are expressed in the base year chosen for this analysis (2022). The chance the benefits exceed the costs are derived from a Monte Carlo risk analysis. The details on this, as well as the economic discount rates and other relevant parameters are described in our Technical Documentation.
Benefit-Cost Summary Statistics Per Participant
Benefits to:
Taxpayers $378 Benefits minus costs ($4,624)
Participants $69 Benefit to cost ratio ($0.33)
Others $0 Chance the program will produce
Indirect ($1,594) benefits greater than the costs 20%
Total benefits ($1,147)
Net program cost ($3,476)
Benefits minus cost ($4,624)

*The effect size for this outcome indicates percentage change, not a standardized mean difference effect size.

Meta-analysis is a statistical method to combine the results from separate studies on a program, policy, or topic in order to estimate its effect on an outcome. WSIPP systematically evaluates all credible evaluations we can locate on each topic. The outcomes measured are the types of program impacts that were measured in the research literature (for example, crime or educational attainment). Treatment N represents the total number of individuals or units in the treatment group across the included studies.

An effect size (ES) is a standard metric that summarizes the degree to which a program or policy affects a measured outcome. If the effect size is positive, the outcome increases. If the effect size is negative, the outcome decreases. See Estimating Program Effects Using Effect Sizes for additional information.

Adjusted effect sizes are used to calculate the benefits from our benefit cost model. WSIPP may adjust effect sizes based on methodological characteristics of the study. For example, we may adjust effect sizes when a study has a weak research design or when the program developer is involved in the research. The magnitude of these adjustments varies depending on the topic area.

WSIPP may also adjust the second ES measurement. Research shows the magnitude of some effect sizes decrease over time. For those effect sizes, we estimate outcome-based adjustments which we apply between the first time ES is estimated and the second time ES is estimated. We also report the unadjusted effect size to show the effect sizes before any adjustments have been made. More details about these adjustments can be found in our Technical Documentation.

Meta-Analysis of Program Effects
Outcomes measured Treatment age No. of effect sizes Treatment N Adjusted effect sizes(ES) and standard errors(SE) used in the benefit - cost analysis Unadjusted effect size (random effects model)
First time ES is estimated Second time ES is estimated
ES SE Age ES SE Age ES p-value
32 7 3393 0.025 0.024 32 0.000 0.014 33 0.025 0.309
32 7 3377 0.019 0.030 32 0.000 0.014 33 0.019 0.517
32 7 4396 -0.012 0.021 32 0.000 0.103 33 -0.012 0.578
32 7 4396 -0.015 0.021 32 0.000 0.014 33 -0.015 0.482
1In addition to the outcomes measured in the meta-analysis table, WSIPP measures benefits and costs estimated from other outcomes associated with those reported in the evaluation literature. For example, empirical research demonstrates that high school graduation leads to reduced crime. These associated measures provide a more complete picture of the detailed costs and benefits of the program.

2“Others” includes benefits to people other than taxpayers and participants. Depending on the program, it could include reductions in crime victimization, the economic benefits from a more educated workforce, and the benefits from employer-paid health insurance.

3“Indirect benefits” includes estimates of the net changes in the value of a statistical life and net changes in the deadweight costs of taxation.
Detailed Monetary Benefit Estimates Per Participant
Affected outcome: Resulting benefits:1 Benefits accrue to:
Taxpayers Participants Others2 Indirect3 Total
Public assistance Public assistance $223 ($82) $0 $112 $254
Earnings Labor market earnings $89 $209 $0 $0 $297
Food assistance Food assistance $66 ($58) $0 $33 $40
Program cost Adjustment for deadweight cost of program $0 $0 $0 ($1,738) ($1,738)
Totals $378 $69 $0 ($1,594) ($1,147)
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Detailed Annual Cost Estimates Per Participant
Annual cost Year dollars Summary
Program costs $2,911 2014 Present value of net program costs (in 2022 dollars) ($3,476)
Comparison costs $0 2014 Cost range (+ or -) 99%
Case management services typically last about one year. We estimated the average annual cost of treatment per participant using data from studies in our meta-analysis that report cost estimates (Hamilton et al., 1996; Kemple et al., 1995; Kornfeld & Rupp, 2000; Miller et al., 2008; Roder & Scrivner, 2005). Costs vary by study but may include central administration, staff salaries, staff benefits, recruitment, assessment services, job placement and retention services, short-term training provided by staff, transportation, and medical treatments.
The figures shown are estimates of the costs to implement programs in Washington. The comparison group costs reflect either no treatment or treatment as usual, depending on how effect sizes were calculated in the meta-analysis. The cost range reported above reflects potential variation or uncertainty in the cost estimate; more detail can be found in our Technical Documentation.
Benefits Minus Costs
Benefits by Perspective
Taxpayer Benefits by Source of Value
Benefits Minus Costs Over Time (Cumulative Discounted Dollars)
The graph above illustrates the estimated cumulative net benefits per-participant for the first fifty years beyond the initial investment in the program. We present these cash flows in discounted dollars. If the dollars are negative (bars below $0 line), the cumulative benefits do not outweigh the cost of the program up to that point in time. The program breaks even when the dollars reach $0. At this point, the total benefits to participants, taxpayers, and others, are equal to the cost of the program. If the dollars are above $0, the benefits of the program exceed the initial investment.

Citations Used in the Meta-Analysis

Molina, F., van Dok, M., Hendra, R., Hamilton, G., & Cheng W.-L. (2009). Findings for the Eugene and Medford, Oregon, models: Implementation and early impacts for two programs that sought to encourage advancement among low-income workers. New York, NY: Manpower Demonstration Research Corporation.

Rangarajan, A., & Novak, T. (1999). The struggle to sustain employment: The effectiveness of the Post Employment Services Demonstration. Princeton, NJ: Mathematica Policy Research.

Scrivener, S., Azurdia, G., & Page, J. (2006). Results from the South Carolina ERA site. New York, NY: Manpower Demonstration Research Corporation.